Privacy Policy

This Privacy Policy explains how GuardianPixel Labs LTD (“we,” “our,” or “us”) collects, uses, stores, and shares information when you use any of the applications we publish (each, “the App”), including Speaker Care and AI Translator.

By using the App, you acknowledge the practices described in this Privacy Policy. If you do not agree with this policy, please discontinue use of the App.

1. Information we collect

1.1 Audio programs and device permissions

Our apps do different things and therefore need different access. Each app asks only for the permissions its own features require, and asks at the moment the feature is first used — never on installation. You can refuse, and you can withdraw a permission later in your device settings; the rest of the app continues to work.

Where an app processes audio, images or text to deliver a feature you asked for — playing a tone through your speaker, measuring sound level, reading text from the camera or a photo, or translating what you say or type — that content is used to produce the result and is not stored by us for any other purpose. None of our apps scans codes for advertising or builds a profile from what you capture.

1.2 Account and contact information

If you subscribe to Pro, we collect the email address you provide. When you subscribe through our website, we create an account for you and email you the login credentials for that account.

We use this information to authenticate you, maintain your account, deliver receipts and service messages, and make your subscription available to you.

1.3 Payment and subscription information

Pro is offered with a free trial that converts to a recurring subscription. Payments are handled by our payment processor (Stripe). Your card details are entered directly with the payment processor and are not stored by us.

In connection with your subscription we retain limited billing information, such as your subscription status, billing country and currency, and the identifiers assigned to you by the payment processor.

1.4 Technical and usage information

We may automatically collect limited technical information required to operate, secure, diagnose, and improve the App, including:

• Device type and operating-system version;
• App or web version and language settings;
• IP address and approximate region, used to display local currency and pricing;
• Crash reports and diagnostic information;
• Feature usage and interaction information;
• Subscription or trial status.

1.5 Support requests

If you contact us, we collect the information you voluntarily provide, such as your email address, message, screenshots, and diagnostic details included in your request.

2. How we use information

We use information to:

• Provide the features of the app you are using, such as its audio programs or its translation tools;
• Create and maintain Pro accounts and deliver login credentials;
• Process subscriptions, trials, and payments through our payment processor;
• Display local currency and pricing;
• Authenticate accounts and restore subscription access;
• Respond to support requests and send receipts;
• Detect fraud, misuse, and technical problems;
• Analyze and improve App performance;
• Comply with applicable legal requirements.

3. Legal bases for processing

Where the GDPR or similar legislation applies, we process personal data under one or more of the following legal bases:

• Performance of a contract: when processing is necessary to provide an App feature or subscription you requested.
• Consent: when you enable optional analytics, marketing, or tracking, or other optional features.
• Legitimate interests: when necessary to secure, maintain, analyze, and improve the App.
• Legal obligation: when processing is required by applicable law.

4. Device permissions

Each app requests only the permissions listed in the table in section 1.1, at the point the relevant feature is first used. No app requests access it does not need for a feature you have chosen to use.

The App may request the following optional permissions:

• Notifications: to send notifications that you have enabled.
• Tracking: only where applicable and after any consent required by the operating system or applicable law.

You can manage these permissions at any time in your device settings. Declining optional permissions does not affect the audio programs.

5. Information sharing

We may share limited information with service providers that help us operate the App, including providers of:

• Cloud hosting and data storage;
• Payment and subscription processing (Stripe);
• Analytics and crash reporting;
• Email delivery and customer support;
• Security and fraud prevention.

We may also disclose information when required by law, necessary to protect users or our legal rights, or as part of a merger, acquisition, restructuring, or sale of business assets.

We do not sell personal information for monetary payment.

6. Third-party services

The App relies on external services to operate, including our payment processor, analytics providers, and email and hosting providers. We may also use optional analytics or marketing pixels. We do not control and are not responsible for the content, security, or privacy practices of those third parties.

Information processed by our payment processor (Stripe), analytics providers, email and hosting providers, or other external services is also subject to their respective privacy policies.

7. Data retention

We retain personal information only for as long as reasonably necessary to provide the App, maintain security, satisfy legal obligations, resolve disputes, and enforce our agreements.

Account and subscription information may be retained while your account remains active. When you request account deletion, we delete or anonymize eligible information unless retention is required by law, such as for tax and accounting obligations relating to your payments.

8. Data security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no electronic transmission or storage method can be guaranteed to be completely secure.

9. International data transfers

Our service providers may process information in countries other than the country where you live. Where required, we use recognized safeguards for international transfers, such as adequacy decisions or approved contractual clauses.

10. Your privacy rights

Depending on your location, you may have the right to:

• Request access to your personal information;
• Request correction of inaccurate information;
• Request deletion of eligible information;
• Restrict or object to certain processing;
• Request a portable copy of eligible information;
• Withdraw consent where processing relies on consent;
• Opt out of eligible targeted advertising or data sharing;
• Submit a complaint to your local data-protection authority.

We may need to verify your identity before processing a privacy request.

11. Children’s privacy

The App is not intended to collect personal information from children below the minimum age required by applicable law without authorization from a parent or legal guardian.

If you believe a child has provided personal information improperly, please contact us so that we can investigate and take appropriate action.

12. Account deletion

You may request account deletion using the account settings available in the App or by contacting us.

Deleting your account does not automatically cancel an active Pro subscription. Subscriptions must be managed separately, either in the App or through the account and payment settings that apply to how you subscribed.

13. Changes to this policy

We may update this Privacy Policy when our practices, App features, or legal obligations change. The date displayed at the top identifies the latest version.

14. Contact us

For privacy questions, account deletion, or requests concerning your personal information, contact:

GuardianPixel Labs LTD
71-75 Shelton Street, Camden, WC2H 9JQ
United Kingdom

Email: support@familyguardian.app