Help centre
Ask us anything.
Send us a message and we will reply by email. Most questions are already answered below.
Prefer email? support@familyguardian.app
FAQ
Questions we get most often.
Want to cancel?
Do it yourself in under a minute with the email you used at checkout and the last 4 digits of your card. No account needed.
How does the free trial work?
You get 3 days of Premium at no cost. If you cancel before the trial ends, you are not charged at all.
When am I charged, and how much?
Only after the trial ends. The exact price and billing frequency are shown on the plan before you enter any card details, in your local currency.
How do I cancel?
On our Cancel subscription page. Enter the email address you used at checkout and the last 4 digits of the card you paid with, and every active subscription on those details is cancelled straight away. There is no account to sign in to and nothing to wait for.
Do I need an account on this website?
No. This website has no sign-in area at all — you subscribe here and use the app itself. Everything you might need an account for, including cancelling, is done from the pages linked in the footer.
How do I get Premium in the app after paying?
Open the app and use the same email address you entered at checkout. That is what your subscription is attached to. If Premium still does not appear, write to us with that address and we will sort it out.
Is it safe for my speaker?
Yes. Each program plays a tuned tone at a controlled level to vibrate trapped water and dust out of the grille. Keep the volume comfortable and hold the phone with the speaker facing down.
I was charged after I cancelled.
That usually means a second subscription exists under a different email address or a different card — a wallet payment can create one of its own. Try the Cancel subscription page again with those details, and if nothing matches, write to us with the amount and the date and we will find it.
Still stuck?
Use the form above and we will get back to you by email.