Frequently Asked Questions
Find quick answers about location sharing, privacy, billing, security, and account access.
Location sharing requires the other person’s approval.
Data is encrypted and securely transmitted.
Contact support anytime for account or billing questions.
How does location sharing work?
Location sharing works only when the other person approves access. Sharing must be enabled before live location can be viewed.
Is the app secure?
Yes. Data is encrypted and transmitted securely using modern security standards designed to protect user information.
Can location sharing be turned off?
Yes. Location sharing can be disabled at any time, and users stay in control of when and how sharing is active.
Do I need the other person’s permission?
Yes. Location sharing requires the other person’s consent and approval before access is granted.
What features are included?
Depending on your plan, features may include live location sharing, location history, place alerts, and emergency notifications.
Can I see location history?
Location history may be available as part of the service, depending on account access, feature availability, and sharing settings.
How do smart place alerts work?
Smart place alerts notify you when someone arrives at or leaves selected places, such as home, work, or school.
How do I cancel my subscription?
Subscription cancellation depends on the platform used for purchase. For help, contact support and include the email used for your account.
Can I use the app on iPhone and Android?
The service is designed for modern smartphones and may support both iPhone and Android devices depending on the current app version.
How can I contact support?
You can contact support by email at support@familyguardian.app .
Still need help?
If you could not find the answer you need, contact our support team and we will help you as soon as possible.